Urgent & Emergency Care

Our aims

  • Make it easier to understand the range of services available and how to access them quickly
  • Provide more services in local communities, so they are accessible and convenient. This will also reduce the pressure on hospitals
  • Make it easier to see a GP and bring services together

Our hospital Accident & Emergency (A&E) Departments face some of the most intense pressures in our local health and care services, with growing numbers of people attending them each year.

Around 100 people are currently visiting the A&Es across east London every hour. But many of them do not need to be there, as they have relatively minor problems that can be treated elsewhere.

With people unsure of where to go for treatment, there is a huge demand on busy A&E services.

Some 68 per cent of patients have told us they do not know the difference between facilities such as ‘Urgent Treatment Centres’ and ‘Minor Injury Units’. We want to change this.

An immediate priority for the East London Health & Care Partnership is to give better information on how and where we can all get the right care and treatment, including advice on ways we can look after ourselves.

There are three ways in which you can access health services and help to reduce pressure on our hospitals:

  • ‘Click’ – online information and support and to book urgent or routine appointments when needed.
  • ‘Call’ – for people who don’t have access to the internet and those who need more advice or reassurance from a healthcare professional.
  • ‘Come in’ – where patients really need to see a healthcare professional.

…and we are improving all three.

See our Better Care and Wellbeing in East London booklet to find out what we are doing to achieve our aims, what it means for local people and what you can do.